Fire Alarm/Security Systems Technician

Job Overview

Position Overview: We are currently seeking a skilled and experienced Fire Alarm/Security Systems Service Technician to join our dynamic team.

Responsibilities

• Install and configure fire/ security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices.
• Install and program control panels and all other equipment for fire alarm systems with the guidance of building plans and electrical layouts.
• Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics to ensure optimal wiring layouts.
• Install all wiring to connect system components, complying with all applicable safety standards and with customer’s concerns or preferences.
• Program and customize security systems to meet the specific needs and requirements of our customers, including setting up user permissions, alarm thresholds, and notification preferences.
• Perform routine maintenance checks and inspections on fire alarm & security systems to ensure optimal performance and reliability, including, cleaning, testing, and replacing components as needed.
• Diagnose and troubleshoot issues with fire alarm & security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime.
• Identify and repair malfunctions in system components or wiring, including ordering and installing replacement parts as necessary.
• Compose and submit documentation and reports for each installation or repair visit, complying with company’s standard operating procedure.
• Assist customers with system upgrades, expansions, and enhancements, including adding new devices, integrating with the third-party systems, and implementing advanced features and functionalities.
• Provide exceptional customer service and technical support to our growing list of customers, including responding to service calls, addressing inquiries, and resolving issues in a timely and professional manner.
• Maintain accurate records of installations, configurations, maintenance activities, and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards.

Qualifications

• Minimum of 5 years of experience in servicing, installation, maintenance, and repair of fire alarms and security systems, including video, access control, and intrusion detection systems.
• Ohio Fire Alarm/Detection License or NICET II.
• Proficiency in reading and interpreting technical drawings, schematics, and specifications.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Strong attention to detail and a commitment to delivering high-quality workmanship and customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors.
• Experienced in using Salesforce preferred.
• Valid driver’s license and clean driving record.

Physical Requirements

• Must be able to climb ladders, use lifts, and work at various heights.
• Able to lift, carry, and move up to 50 pounds as needed.
• Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
• Must have good hand-eye coordination and manual dexterity for handling small components and tools.
• Able to safely operate hand tools, power tools, and testing equipment.
• Requires occasional pushing, pulling, and reaching overhead.
• Must be able to wear and properly use required personal protective equipment (PPE).
• Capable of driving company vehicles and transporting equipment or materials when needed.
• Able to remain alert and focused while performing detailed or repetitive tasks.

Benefits

In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off. Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.

Contact Information

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