Fire Alarm Sales Executive
About the role
At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.
Responsibilities
- Review inspection reports and deficiency documentation tied to fire alarm systems.
- Prepare and send quotes and proposals for repairs and maintenance contracts.
- Communicate clearly with customers by phone and email scope, scheduling, next steps, renewals.
- Track renewals, follow-ups, and proposal activity, keeping documentation accurate and organized.
- Collaborate with internal teams, including Operations, to move work from quote to completion.
- Visit customer sites to survey systems and support accurate quoting.
Requirements
- Prior technical experience with fire alarm systems
- Sales experience beyond retail or hospitality, or strong transferable customer-facing experience
- Strong organization, attention to detail, and follow-through
- Willingness to commit to a technical learning curve and structured training
- Comfort using Microsoft Outlook, Word, and Excel
- Openness to learning ServiceTrade, HubSpot, and other tools
- A people-first mindset and clear communication style
- Ability to work independently while knowing when to ask the right questions
Qualifications
- Experience translating inspection findings into repair scopes customers understand
- Experience selling service work, repairs, or maintenance agreements
- Experience coordinating multiple stakeholders to keep repairs moving fast
- Experience in construction, trade, or life safety environments
Skills
- Technical knowledge of fire alarm systems
- Customer-facing communication skills
- Organizational and attention to detail
- Microsoft Office Suite proficiency
- Ability to learn new tools and software
Benefits
- Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
- Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
- Flexible Dress Code: Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
- People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
- Tools for Success: Access to leading-edge web-based productivity tools.
- Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
- Retail and Hospitality Experience: While not required, experience in these fields can be helpful.
- Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.
Pay
Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Schedule
Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it. Roughly 70% of your time is office-based: reviewing inspection results, building accurate quotes and proposals, and communicating with customers by phone and email. The other 30% is in the field: meeting customers, surveying life safety systems, building rapport, and making sure recommendations are accurate and compliant.