Fire Alarm Recruit

About the role

Works under the general supervision of a Watch Commander or other assigned supervisor in the Communications Service Center of Fire Services. Operates a variety of communication systems and provides dispatch services to the public.

Responsibilities

• Operates a telephone switchboard system, Telecommunications Device for the Deaf (TTY/TDD) system, computer-aided dispatch (CAD) system, paging system, video monitor and receiver, and radio console to provide fire dispatcher services and information to the public.
• Receives calls, records information, and documents the nature of the call, location and time of call, description of emergency, and the name and phone number of the caller.
• Evaluates incoming requests, emergencies, and/or complaints to determine and employ appropriate responses and actions.
• Researches geographical information to assist responding Fire Services employees in identifying the correct locations of reported incidents.
• Asks scripted Emergency Medical Dispatch (EMD) questions based on type of emergency and advises caller of appropriate medical actions to take until medical personnel arrive on the scene.
• Monitors and responds to radio transmissions to maintain current status of Fire Services personnel.
• Provides important information to Fire Services personnel and members of the public and maintains/updates various lists and electronic files to disseminate accurate and timely information as required upon request.

Qualifications

• High school graduate or equivalent.
• Must be able to type at least 35 words per minute and successfully complete a battery of job-related tests as designated by Human Resources, in addition to a structured interview, an extensive background investigation, and a comprehensive medical examination.
• Knowledge of the Memphis geographical area, training and/or experience working with computers, and CPR certification preferred.
• Must attend a 24-hour training course and pass a written exam to obtain certification as an Emergency Medical Dispatcher within three (3) months of employment unless already certified as an Emergency Medical Dispatcher.
• Maintain certification by attending 24 hours of in-service quality improvement classes and pass a written exam every two (2) years, according to the International Academy of Emergency Dispatch (IAED) standards, as a condition of continued employment.