Fire Alarm - Low Voltage Manager

About the Company

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety, and security solutions, including fire suppression and detection systems, fire sprinklers, alarms, and security systems. Founded in 1958, the company is built on quality craftsmanship, exceptional customer service, integrity, and reliability. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security offers comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.

About the Role

This position is responsible for the overall management of an Integrated Systems department, which may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

Responsibilities

• Create, maintain, and develop a client base to meet mutually established goals by reporting to senior management.
• Generate new business, quote on contract opportunities, and negotiate contracts.
• Make decisions regarding hiring, disciplinary action, and termination of staff.
• Ensure adherence to all safety and training programs.
• Work with clients to resolve disagreements regarding scope, on-site conditions, or dissatisfaction tactfully and patiently.
• Contact clients to discuss and resolve delinquent payment issues.
• Visit sites to check on progress and fulfillment of contractual commitments.
• Meet with current clients to maintain business relationships and promote new business.
• Follow up on leads, cultivate new contacts, and implement marketing strategies to expand services.
• Prepare proposals and estimates for new and established customers.
• Plan and monitor job costs and profitability of contracted alarm work to meet department goals.
• Accurately interpret instructions and directives from supervisors and complete work in a timely manner.
• Ensure work orders are ready for invoicing within three days.
• Communicate professionally with co-workers, customers, and others.
• Exercise autonomy in organizing, planning, and prioritizing work.
• Use concentration, attention to detail, and ability to multi-task.
• Perform detailed data entry in the work order processing system using office equipment such as computers, phones, and copiers.
• Oversee, plan, schedule, and prioritize the work of others.
• Monitor employee activity, productivity, and accuracy.
• Schedule and direct staff on daily job assignments.
• Train, coach, and assist in developing employees.
• Provide in-service training and support certification testing for staff.
• Review and reinforce standard operating procedures with employees.
• Address workplace behaviors that raise risk of job-site liability or property damage.
• Evaluate and discuss employee progress, including strengths and weaknesses, to assist in professional growth.

Requirements

• Seven to ten years of experience installing commercial construction integrated systems.
• State or local licensure where required.
• Experience hiring, training, disciplining, and terminating field employees.
• Demonstrated knowledge of NFPA, regulatory standards, and state/local codes.
• Skilled in management, inventory, budgeting, scheduling, and contract/services negotiation.
• Ability to monitor and enforce safety policies and procedures.
• Exceptional attention to detail and communication skills.
• Ability to pass various background checks where required.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.

Qualifications (Desirable)

• Associate or bachelor's degree in business or related field.
• NICET Level II or higher.
• Current certifications in Gamewell FCI & Fike Systems and IFC, BICSI, ADA, or AHJ.
• Advanced knowledge of electrical wiring, NEC, and BOCA.

Benefits

• Excellent pay based on experience.
• Generous car allowance.
• Company cell phone and/or tablet for applicable positions.
• Paid vacation and company holidays.
• Medical, dental, and vision insurance options for you and your family.
• Health Savings Account (HSA) or Flexible Spending Account (FSA).
• Company-paid life insurance for full-time employees.
• Employee apparel program.
• Company-paid long-term disability insurance.
• Bonus for referring new employees.
• Parental leave for full-time employees.
• Employee Assistance Program (EAP).
• Boot allowance.
• NICET certification test reimbursement.
• Opportunities for training and advancement.
• All needed Personal Protective Equipment (PPE) provided.