Finish Line Macy's Store Management - Willowbrook Mall, Wayne, NJ

About the Role

As a member of Management at JD Finish Line, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth in a vibrant retail environment that reflects our brand’s passion for innovation and customer service.

Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Requirements

• Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.
• Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Ability to analyze sales data, manage budgets, and make data-driven decisions.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Proficiency in retail management software and basic computer applications.
• High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience.
• Must be at least 18 years or older.

Schedule

• Open availability, including availability during the hours necessary to open and close the store (mornings, days, and nights).
• Minimum standard work week of 5 days (Assistant Store Manager) or 30 hours (Supervisor).
• Average standard work week of 44 hours for Assistant Store Manager, with increased hours during peak sales periods (e.g., Holiday, Back-to-School).
• Availability on weekends and holidays is required for all management roles.
• Punctuality and regular attendance consistent with company policies are required.

Physical Demands

• Prolonged standing approximately five to 14 hours per day.
• During peak sale periods (e.g., Holiday, Back-to-School), may work for long periods throughout a one to 12-hour day.
• Requires stooping and kneeling to place merchandise on customer’s feet, as well as reaching and pulling to obtain or stock merchandise on storage racks.
• May be required to climb a ladder or ascend/descend stairs to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5–25 lbs regularly; in certain circumstances, weights may be higher.
• Must have good vision, including color differentiation.
• The work environment is a moderately noisy retail setting.

Pay

• Assistant Store Manager pay range: $17.00 - $18.50 per hour with bonus opportunities in addition to base pay if store KPIs are met.
• Supervisor pay range: $16.42 - $16.92 per hour.

Benefits

• Comprehensive compensation package including health benefits (medical, dental, vision), retirement plans (401K), and employee discounts.
• Sick leave, parental leave, and company-paid time off for full-time roles.
• Opportunities for career advancement and professional development within a growing company.