Finish Line Macy's Store Management - Stanford Shopping Center, Palo Alto, CA

About the Role

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Key Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Qualifications

• Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.
• Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Ability to analyze sales data, manage budgets, and make data-driven decisions.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Proficiency in retail management software and basic computer applications.
• High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience.
• Must be at least 18 years or older.

Minimum Requirements

Assistant Store Manager:

• Open availability, including availability during the hours necessary to open and close the store, which includes mornings, days, and nights.
• Minimum standard work week of 5 days.
• Average standard work week of 44 hours but increased during peak sales periods (e.g. Holiday, Back-to-School).

Supervisor:

• Availability during the hours necessary to open and close the store, which includes mornings, days, and nights.
• Requires a minimum of 5 days of availability.
• Minimum standard of a 30 hour work week.

All Management:

• Availability on weekends and holidays.
• Punctuality and regular attendance consistent with the company’s policies are required for the position.
• Must have reliable transportation.
• Must speak English clearly in order to converse with customers and effectively supervise staff.
• Must be able to read and write English and perform business-related mathematics in order to carry out normal business and understand corporate sales reports.
• May require the ability to move to different locations within the company's network based on operational needs and career growth.

Physical Demands

• Requires prolonged standing approximately five to 14 hours per day.
• During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a one to 12 hour day.
• Requires stooping and kneeling to place merchandise on customer’s feet as well as reaching and pulling to obtain or stock merchandise on storage racks.
• May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher.
• Must have good vision, including color differentiation.
• The work environment for this position is a moderately noisy retail setting.

Compensation & Benefits

Assistant Manager pay range: $19.50 - $20.00 per hour with bonus opportunities in addition to base pay if store KPIs are met.

Supervisor pay range: $19.20 - $19.70 per hour.

All roles are eligible for the company 401K plan. Full time roles will be eligible for medical, dental, vision, sick leave, parental leave, and company-paid time off.