Finish Line Macy's Store Management - Southland Mall, Hayward, CA

At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service.

About the role

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Why Join Us?

• Competitive Pay & Benefits: Enjoy a comprehensive compensation package including health benefits, retirement plans, and employee discounts.
• Career Growth: We’re committed to your professional development and offer opportunities for career advancement within our growing company.
• Dynamic Environment: Be part of a vibrant team in a fast-paced and rewarding work environment.
• DE&I Initiatives: Our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger.

Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Requirements

• Experience: Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.
• Leadership Skills: Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Analytical Skills: Ability to analyze sales data, manage budgets, and make data-driven decisions.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Proficiency in retail management software and basic computer applications.
• Open availability, including availability during the hours necessary to open and close the store (mornings, days, and nights).
• Minimum standard work week of 5 days (Assistant Store Manager) or 30 hours (Supervisor).
• Availability on weekends and holidays.
• Punctuality and regular attendance consistent with company policies.
• Must have reliable transportation.
• Must speak, read, and write English clearly to converse with customers, supervise staff, and perform business-related mathematics.
• May require the ability to relocate within the company's network based on operational needs and career growth.

Physical Demands

• Requires prolonged standing approximately five to 14 hours per day.
• During peak sale periods (e.g., Holiday, Back-to-School), will work for long periods throughout a one to 12-hour day.
• Requires stooping, kneeling, reaching, and pulling to place or stock merchandise.
• May be required to climb ladders or ascend/descend stairs.
• Required to lift items weighing 5–25 lbs regularly; occasionally heavier.
• Must have good vision, including color differentiation.
• The work environment is a moderately noisy retail setting.

Qualifications

High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience. Must be at least 18 years or older.

Pay

• Assistant Manager: $18.00 - $20.00 per hour with bonus opportunities if store KPIs are met.
• Supervisor: $18.29 - $18.79 per hour.

Benefits

• Eligibility for the company 401K plan.
• Full-time roles include medical, dental, vision, sick leave, parental leave, and company-paid time off.