Finish Line Macy's Store Management - Los Cerritos Center, Cerritos, CA

Job Summary

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high‑performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Key Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem‑Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Qualifications

• Experience: Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.
• Leadership Skills: Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• Customer‑Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Analytical Skills: Ability to analyze sales data, manage budgets, and make data‑driven decisions.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech‑Savvy: Proficiency in retail management software and basic computer applications.
• Education: High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred, or equivalent combination of education and experience.
• Minimum age: 18 years or older.

Physical Demands & Work Environment

• Prolonged standing approximately five to 14 hours per day; longer periods during peak sales periods.
• Stooping, kneeling, reaching, pulling, and occasional ladder use to stock merchandise.
• Regular lifting of items weighing 5–25 lb (heavier loads possible).
• Good vision, including color differentiation.
• Moderately noisy retail setting.

Compensation

• Assistant Store Manager: $19.31 – $21.00 per hour plus bonus opportunities based on store KPIs.
• Supervisor: $18.97 – $19.97 per hour.
• All roles eligible for 401(k) plan.

Benefits

• Medical, dental, vision, sick leave, parental leave, and company‑paid time off for full‑time employees.
• Health benefits, retirement plans, and employee discounts.
• Career growth opportunities and professional development.
• Diversity & Inclusion initiatives.

Schedule

• Assistant Store Manager: Open availability for opening and closing shifts (mornings, days, nights); minimum 5‑day work week; average 44 hours, increasing during peak periods.
• Supervisor: Open availability for opening and closing shifts; minimum 5‑day work week; minimum 30 hour work week; required availability on weekends and holidays.
• Punctuality, regular attendance, reliable transportation, and ability to speak, read, and write English are required.