Finish Line Macy's Store Management - Christiana Mall, Newark, DE

At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for dynamic managers to lead our team and drive excellence in every customer interaction.

About the Role

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team. Foster a positive work environment, set clear goals, and provide ongoing feedback to ensure top performance.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
• Innovation & Problem-Solving: Stay current with industry trends and competitor activities. Identify opportunities for improvement and implement innovative solutions to enhance store operations.
• Additional duties and projects as required.

Requirements

• Proven experience as a Retail Store Manager or similar role, with a track record of achieving sales targets and managing a team.
• Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Ability to analyze sales data, manage budgets, and make data-driven decisions.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Proficiency in retail management software and basic computer applications.
• High School Diploma or GED equivalent; 2+ years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience.
• Must be at least 18 years or older.
• Must speak English clearly in order to converse with customers and effectively supervise staff.
• Must be able to read and write English and perform business-related mathematics in order to carry out normal business and understand corporate sales reports.
• Must have reliable transportation.
• Punctuality and regular attendance consistent with the company’s policies are required.
• May require the ability to move to different locations within the company's network based on operational needs and career growth.

Schedule

• Assistant Store Manager: Open availability, including availability during the hours necessary to open and close the store (mornings, days, and nights). Minimum standard work week of 5 days. Average standard work week of 44 hours, increased during peak sales periods (e.g., Holiday, Back-to-School).
• Supervisor: Availability during the hours necessary to open and close the store (mornings, days, and nights). Requires a minimum of 5 days of availability. Minimum standard of a 30-hour work week.
• All Management: Availability on weekends and holidays.

Physical Demands

• Requires prolonged standing approximately five to 14 hours per day.
• During peak sale periods (e.g., Holiday, Back-to-School), will work for long periods throughout a one to 12-hour day.
• Requires stooping and kneeling to place merchandise on customer’s feet as well as reaching and pulling to obtain or stock merchandise on storage racks.
• May be required to climb a ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.
• Required to lift items weighing 5–25 lbs regularly. In certain circumstances, weights may be higher.
• Must have good vision, including color differentiation.
• The work environment for this position is a moderately noisy retail setting.

Benefits

• Competitive pay with bonus opportunities for Assistant Managers if store KPIs are met.
• Eligibility for the company 401K plan.
• Full-time roles are eligible for medical, dental, vision, sick leave, parental leave, and company-paid time off.
• Employee discounts.
• Career growth and professional development opportunities.

Pay

• Assistant Manager: $17.00 - $19.00 per hour.
• Supervisor: $15.50 - $16.00 per hour.