Fine Jewelry Sales Associate - Part Time

About the role

As a Fine Jewelry Associate, you will drive store sales and metrics by outfitting each client with uniquely special jewelry pieces that symbolize intimate moments and create memories for years to come. Through excellent customer service and in-depth product knowledge, you’ll develop customer relationships that span generations of family. You’ll explore our selection of brands and products with the client, work to understand their needs while building the purchase, and collaborate closely with a team that cares for our customers in an environment where we thrive by winning together.

Responsibilities

• Meet or exceed personal weekly, monthly, and annual sales goals
• Meet or exceed personal Elite Service Plan attachment rate goals
• Meet or exceed personal presale goals for specified presale events
• Meet or exceed personal repair sales dollar goals
• Meet or exceed Belk Rewards credit card solicitation goals
• Meet or exceed trunk show sales and appointment goals
• Meet or exceed Item Locator sales goals
• Develop clientele and customer base by asking each customer to complete a client profile card; use customer cards to send thank-you notes, notify customers of sales and special events, and place telephone calls to drive Fine Jewelry sales and special events
• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
• Handle each customer transaction professionally, efficiently, and accurately
• Complete minor repairs on Fine Jewelry, including removing watch links and changing watch batteries
• Maintain Fine Jewelry merchandising and visual standards, including departmental signing
• Maintain Fine Jewelry security standards, including keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended, and locking all showcases and safes
• Complete diamond testing as required
• Check-in and replenish merchandise inside case lines, placing pieces in the same merchandise stories
• Prepare merchandise transfers and repairs to the RPC as scheduled
• Complete customer repair envelopes and follow up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
• Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
• Follow all procedures for inventory counts, move to Clearance projects, and re-ticketing
• Maintain Belk professional standards for dress attire and appearance
• Cooperate and collaborate with fellow associates, management, and business partners
• Comply with all company policies and procedures, including the Absenteeism and Tardiness policy
• Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager, and/or Store Management

Requirements

• High School Diploma
• Strong interpersonal communication skills
• Fine Jewelry experience preferred; retail or sales experience required
• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8
• Ability to use keyboard, telephone, computer, and other business-related equipment
• Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
• Physically stand during the duration of shift
• Ability to bend, stoop, and lift up to 30 lbs
• Hand manipulation to complete watch and fine jewelry repairs
• Ability to distinguish between types of gemstones and metals (gold, sterling silver, tungsten, platinum)
• Must be able to work a flexible schedule, including nights and weekends, due to the needs of the Fine Jewelry Department