Fine Jewelry Merchandise Supervisor - Southpark Mall

About the role

Your role as the Fine Jewelry Supervisor is to supervise and engage a team of Fine Jewelry associates to deliver an amazing shopping experience that will delight our customers, creating loyalty that will have them coming back to the store for years to come. You will provide great customer service and sales; sales floor leadership and staff supervision; scheduling to meet coverage, along with an ability to provide dynamic leadership, and consistent execution of the elements that drive sales.

Responsibilities

• Customer Service – Models and holds the team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Drives planning and execution of events and credit card acquisition.
• Sales – Constantly challenges yourself and the team to drive profitable sales growth through supervising and engaging with associates. Coaches and develops the team by modeling JCPenney’s company values to build lasting customer relationships that drive productivity and sales.
• Merchandise Flow & Placement – Provides direction and support to ensure merchandise flows to the floor efficiently. Works with the team to maintain stock levels and presentation standards for customers.
• Team Development – Partners with store management to source and hire store talent for hourly positions. Plays an active role in training and development; coaches in the moment, addresses performance issues, and partners with the General Manager on succession planning for the store.
• Performance Standards – Consistently meets established performance standards, including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Requirements

• Minimum of 2 years retail experience
• Bachelor’s degree or equivalent work experience

Core Competencies & Accomplishments

• Drives Performance – Solves problems and makes smart decisions that drive sales, profit, or customer service; executes work efficiently and effectively; inspires strong performance in yourself and others.
• Builds Relationships – Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Intensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; acts with energy and urgency.
• Shows Courage – A confident leader willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

Pay

USD $20.00/Hr – USD $25.00/Hr, plus 1% commission on sales of qualified merchandise and a 10% commission for Service and Care plans.