Fine Jewelry Merchandise Supervisor - Greenbrier Mall

About the role

As the Fine Jewelry Supervisor, you will supervise and engage a team of Fine Jewelry associates to deliver an amazing shopping experience that delights customers and creates loyalty that will have them coming back for years to come. You will provide great customer service and sales, sales floor leadership and staff supervision, scheduling to meet coverage, dynamic leadership, and consistent execution of the elements that drive sales.

Primary Responsibilities

• Customer Service: Model and hold team accountable for outstanding customer service. Actively listen to customer issues to resolve problems. Maximize sales and service by ensuring staff is scheduled appropriately. Drive planning and execution of events and credit card acquisition.
• Sales: Constantly challenge yourself and the team to drive profitable sales growth through supervising and engaging with associates. Coach and develop team by modeling JCPenney's company values to build lasting customer relationships that drive productivity and sales.
• Merchandise Flow & Placement: Provide direction and support to your team to ensure merchandise flows to the floor efficiently. Continuously work to maintain stock levels and presentation standards for the customer.
• Team Development: Partner with store management team to source and hire store talent for hourly positions. Play an active role in the training and development of associates; coach in the moment, address performance issues, and partner with the General Manager on succession planning for the store.
• Performance Standards: Consistently meet established performance standards, including but not limited to shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Requirements

• Minimum of 2 years retail experience
• Bachelor's degree or equivalent work experience

Core Competencies

• Drives Performance: Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Builds Relationships: Develop positive relationships, establish strong networks, show respect for different styles, and communicate effectively to a wide audience.
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.
• Shows Courage: A confident leader; willing to take on challenging assignments. Act in accordance with beliefs and deal with conflict quickly and in a positive manner.

Pay & Commission

This position offers a competitive wage plus 1% commission on sales of qualified merchandise and a 10% commission for Service and Care plans.

Pay Range: USD $20.00/Hr – USD $25.00/Hr.

Benefits

• Medical, dental, and vision insurance (if eligible)
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Eight paid holidays during the calendar year for associates eligible for paid vacation (MTO)
• Additional compensation for all store hourly associates scheduled to work on a designated holiday