Fine Jewelry Commission Sales Associate - Apache Mall

Primary Responsibilities

• Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service.
• Informs customers of key product attributes to generate interest and to build clientele.
• Mets or exceeds sales goals by contributing in-depth knowledge and customer service to Fine Jewelry business.
• Actively and enthusiastically engages customers to support the company's Instant Credit Application Process (iCAP).
• Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.).
• Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities.
• Maintains sales floor recovery processes to ensure a clean and organized store environment.

Performance Standards

• Supports company shrink and safety initiatives.
• Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Work experience - Minimum of 2 years retail experience.
• Drives Performance - Holds self-accountable to a higher standard to achieve results. Provides feedback, visibility, and recognition to the team.
• Builds Relationships - Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coach others through change.
• Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

Pay and Benefits

• Competitive wage.
• 1% commission on sales of qualified merchandise and a 10% commission for Service and Care plans.
• Benefits package includes medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• Eligible for an associate discount on JCPenney merchandise.
• Eight paid holidays during the calendar year.
• Additional compensation for working on designated holidays.

About JCPenney

• The shopping destination for diverse, working American families.
• Offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands.
• Provides personal services including salon, portrait and optical.
• Serves customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.
• JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.