Financial Specialist I

JOB SUMMARY/PURPOSE

Provides customer service for multiple lines of business and ensures accurate financial payment for account resolution under the guidance of higher level Financial Specialists. Acts as a contact for inquiries for internal/external customers. Trains for higher level Financial Specialist roles while learning SHS policies and procedures.

DEPARTMENT DESCRIPTION

The Regional Business Office is responsible for the accurate and timely follow-up on claims for services provided at all lines of business in all service locations.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required. College preferred.
• One (1) year collections, finance/accounting or medical billing experience required.
• One (1) year medical business office experience preferred.
• Experience or training in the following preferred:
• EPIC Software.
• ICD-9 or CPT.
• Medical Terminology.

KNOWLEDGE/SKILLS/ABILITIES

• Confidentiality: Knowledge of the importance of confidentiality.
• Communication: Communicate information verbally and in writing so others will understand.
• Customer Service: Ability to communicate to people internal and external to the organization and to represent the organization to customers, the public and external sources.
• Problem Solving: Ability to identify problems and review related information using logic and reasoning to evaluate options and implement solutions.
• Team Building: Ability to work as part of a team or on your own.
• Basic knowledge of policies and procedures related to the resolution of accounts/claims, and of Government and Commercial insurance compliance/regulatory/billing standards.

PHYSICAL DEMANDS

• Rarely: CLIMB - STAIRS LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
• Occasionally: LIFT (Knee to chest: 24"-54") 0 - 20 Lbs, LIFT (Waist to Eye: up to 54") 0 - 20 Lbs, CARRY 1-handed, 0 - 20 pounds, CARRY 2-handed, 0 - 20 pounds, BEND FORWARD at waist, KNEEL (on knees), STAND WALK - LEVEL SURFACE, ROTATE TRUNK, SIT ROTATE TRUNK, REACH - Upward, PUSH (20-40 pounds force), PULL (0-20 pounds force), SIT, REACH - Forward, MANUAL DEXTERITY Hands/wrists, FINGER DEXTERITY PINCH Fingers, GRASP Hand/Fist