Financial Solution Delivery Consultant (Onsite - Overland Park, KS)

About the role

Collaborate with clients to configure software solutions in pre-production and production environments.

About Netsmart

Netsmart is a healthcare software company with over 50 years of experience in behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with clients across the care spectrum to improve care delivery.

Responsibilities

• Explain system functionality, project status, and issue resolution through written documentation, presentations, and client meetings.
• Translate technical concepts into clear, accessible guidance for non-technical users.
• Build strong, professional client relationships and support solution adoption through workshops and training sessions.
• Configure, test, and validate system components following established implementation methodologies.
• Troubleshoot configuration, integration, and data-related issues across client environments.
• Work closely with cross-functional teams to prevent escalations.
• Identify and clearly communicate risks, issues, and solution status.
• Support workflow and process analysis to understand client needs.
• Execute system testing to confirm configurations perform as expected.
• Lead end-user training and share industry standards and delivery practices to drive successful adoption.
• Track and document testing outcomes to validate success thresholds and demonstrate measurable progress.
• Recommend ways to improve internal processes and implementation approaches.
• Create and maintain documentation for standard practices and client-specific configurations.
• Contribute to a collaborative learning culture by actively sharing knowledge, supporting peers, and helping strengthen team capabilities.

Qualifications

• Bachelor’s degree or equivalent relevant experience
• 1+ year of experience in healthcare IT, systems implementation, technology consulting, or a similar client-facing role
• Strong written and verbal communication skills
• Proven problem-solving and decision-making abilities
• Ability to work in fast-paced, sometimes ambiguous environments
• Flexibility and willingness to learn new technologies
• Experience with system configuration, testing, and troubleshooting
• Understanding of databases and data structures
• Ability to clearly explain technical concepts to non-technical audiences
• Familiarity with SQL (basic queries, data review, troubleshooting)

Preferred Skills

• Experience with Salesforce or similar CRM platforms
• Knowledge of basic accounting principles or Revenue Cycle Management (RCM)
• Experience within Netsmart client industries (clinical, human services, senior living, long-term care, etc.)
• Experience with Netsmart EHR solutions
• General conceptual understanding of AI and automation in solution delivery (workflow optimization, data insights)

Work Environment & Expectations

• Willingness to travel 20% depending on project needs
• Ability to work onsite in Overland Park, KS
• Ability to support clients across multiple time zones, including occasional extended or non-traditional work hours
• Comfortable working in a collaborative, client-facing consulting environment

Prior to Employment

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.