Financial Services - Senior Manager - Tax Technology Atlassian Lead - EDGE

About the role

The opportunity involves shaping the future of the Atlassian platform within the Financial Services Organization (FSO) at EY. This role will drive the evolution of the Atlassian suite into a cohesive, enterprise-grade capability that supports decision-making and execution at scale.

Responsibilities

• Define and implement a unified Atlassian operating model across FSO environments
• Establish standards for project and space structures, taxonomy, workflows, and data models
• Ensure alignment with enterprise architecture, security, and portfolio governance expectations
• Drive consistency in access controls and compliance processes
• Enable end-to-end planning and execution visibility from ideation through delivery
• Standardize the use of Jira Product Discovery for road mapping and Jira for execution tracking
• Implement KPI-driven reporting and real-time analytics to support leadership decision-making
• Improve portfolio transparency and planning accuracy across stakeholders
• Own the configuration, administration, and optimization of the Atlassian environment
• Maintain consistent workflows, schemas, and integrations across platforms
• Oversee environment segmentation and ensure scalability across multiple business units
• Establish and lead a centralized Atlassian support function
• Define intake processes, service catalog, and standardized support delivery model
• Implement SLAs and operational processes leveraging Jira Service Management
• Enhance user experience through structured, responsive, and scalable support services
• Drive integration of Atlassian tools with enterprise data platforms, reporting solutions, and DevOps pipelines
• Leverage advanced capabilities such as AI (Rovo), automation, and analytics to reduce manual effort
• Identify opportunities to continuously improve platform efficiency and business value
• Serve as the enterprise owner of the Atlassian suite, including Confluence, Jira, Jira Service Management, Jira Product Discovery, Assets, Compass, Atlassian Analytics, and Rovo
• Drive consistent adoption across FSO tax groups
• Reduce tool fragmentation and manual reporting through standardized platform utilization

Requirements

• Bachelor’s degree required (4-year degree) in Accounting, Finance, Information Systems, Economics or a master’s degree in Accounting, Tax Technology, Management Information Systems, or Computer Science or related field; master's degree preferred.
• A minimum of eight years of relevant experience.
• You are required to have one of the following certifications: CPA, EA, JD, Master’s degree in business administration, finance, economics, computer science, information systems or engineering, Quantitative Economics or Quants.
• Exposure to the financial services industry, accounting/finance/tax, tax or finance performance improvement, tax software development and/or implementation.
• Ability to take ownership of assigned tasks and monitor them until completion, including documenting requirements, configuration, testing, debugging, project profitability, and tax systems and process configuration.

Qualifications

• Deep expertise across Atlassian tools, including Jira, Confluence, and related ecosystem capabilities
• Proven experience leading enterprise platform transformation and governance initiatives
• Strong understanding of Agile, Kanban, and modern product operating models
• Demonstrated ability to build and lead centralized support and service operations functions
• Experience integrating platforms with data, analytics, and DevOps ecosystems
• Strong focus on data governance, compliance, and risk management
• Exceptional executive communication and stakeholder alignment skills

Skills and attributes for success

• Professional certification requirements as defined by each service line
• Emotional Agility and Hybrid Collaboration skills
• Experience in Leading Teams and Learning Agility