Financial Services - Senior Manager - Tax Technology Atlassian Lead - EDGE

About the role

The Financial Services Organization (FSO) at EY is a leader in serving the global financial services marketplace. We are seeking a strategic and transformational Senior Manager to serve as the accountable owner for the Atlassian platform across multiple tax groups within our FSO.

Responsibilities

• Define and implement a unified Atlassian operating model across FSO environments
• Establish standards for project and space structures, taxonomy, workflows, and data models
• Ensure alignment with enterprise architecture, security, and portfolio governance expectations
• Enable end-to-end planning and execution visibility from ideation through delivery
• Standardize the use of Jira Product Discovery for road mapping and Jira for execution tracking
• Implement KPI-driven reporting and real-time analytics to support leadership decision-making
• Improve portfolio transparency and planning accuracy across stakeholders
• Own the configuration, administration, and optimization of the Atlassian environment
• Maintain consistent workflows, schemas, and integrations across platforms
• Oversee environment segmentation and ensure scalability across multiple business units
• Define intake processes, service catalog, and standardized support delivery model
• Implement SLAs and operational processes leveraging Jira Service Management
• Enhance user experience through structured, responsive, and scalable support services
• Leverage advanced capabilities such as AI (Rovo), automation, and analytics to reduce manual effort
• Identify opportunities to continuously improve platform efficiency and business value
• Drive consistent adoption across FSO tax groups
• Reduce tool fragmentation and manual reporting through standardized platform utilization

Requirements

Deep expertise across Atlassian tools, including Jira, Confluence, and related ecosystem capabilities

Proven experience leading enterprise platform transformation and governance initiatives

Strong understanding of Agile, Kanban, and modern product operating models

Demonstrated ability to build and lead centralized support and service operations functions

Experience integrating platforms with data, analytics, and DevOps ecosystems

Strong focus on data governance, compliance, and risk management

Exceptional executive communication and stakeholder alignment skills

Ability to drive adoption, influence change, and deliver measurable business outcomes

Skills and Attributes

• Deep expertise across Atlassian tools, including Jira, Confluence, and related ecosystem capabilities
• Proven experience leading enterprise platform transformation and governance initiatives
• Strong understanding of Agile, Kanban, and modern product operating models
• Demonstrated ability to build and lead centralized support and service operations functions
• Experience integrating platforms with data, analytics, and DevOps ecosystems
• Strong focus on data governance, compliance, and risk management
• Exceptional executive communication and stakeholder alignment skills
• Ability to drive adoption, influence change, and deliver measurable business outcomes