Financial Services Representative - Troup Hwy - Tyler TX
Key Responsibilities
- Provide account services to members, including opening new accounts, processing transactions, electronic banking, and answering inquiries from members.
- Analyze members’ needs and recommend suitable solutions, such as loans, savings accounts, credit cards, and investment options.
- Deliver exceptional service while educating members about financial tools and services that can help them reach their financial goals.
- Promote credit union products and services through conversations.
- Provide Notary services.
- Serve as a liaison between members and the credit union, supporting overall branch operations.
Qualifications
- A high school diploma (or equivalent) required.
- A minimum of one (1) year of banking, financial services, customer service, or retail experience is required.
- Lending and sales experience would be helpful and preferred.
- Strong knowledge of credit union products, lending processes, and digital banking tools.
- Attention to detail and accuracy.
- Excellent communication and interpersonal skills with a passion for helping people.
Availability
This position is 40- hours a week, Monday through Friday. Typical hours will be 8:30 a.m. to 5:30 p.m. There may be some opening and closing shifts on a rotational basis required. Will require some flexibility within these hours, as needed.
Pay & Benefits
- Competitive starting rate of $18.00+/hour and participation in a monthly incentive plan.
- When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
- Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
- Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
- Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
- Paid time off, volunteer time off, and your birthday off (paid)!
- Employee-only perks and discounts.
About the Role
Altra Federal Credit Union is a member-focused financial institution dedicated to delivering exceptional service and financial solutions. We are seeking a motivated and professional Financial Services Representative (FSR) to join our team at the Tyler TX Troup Hwy office.
Schedule
This position is 40- hours a week, Monday through Friday. Typical hours will be 8:30 a.m. to 5:30 p.m. There may be some opening and closing shifts on a rotational basis required. Will require some flexibility within these hours, as needed.
Benefits
- Medical / dental / vision coverage.
- Group life insurance.
- Supplemental life insurance options.
- Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
- Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
- Paid time off, volunteer time off, and your birthday off (paid)!
- Employee-only perks and discounts.