Financial Services Representative (Los Angeles Metropolitan)

Summary

The Financial Services Representative serves as the bank's front-line customer service associate and is responsible for creating a welcoming environment and good impression for our customers. Key job functions include account and service origination, handling teller transactions, and responding to customer inquiries by telephone and in person.

Responsibilities

• Serves customers in opening new accounts for commercial and consumer clients.
• Have knowledge of bank products in order to make recommendations on products and services based on customer needs.
• Contact new clients for onboarding activities.
• Aid in consumer loan applications and closings in applicable markets.
• Perform all teller duties including all client transactions, maintaining and balancing a cash drawer.
• Have knowledge of the ATM, Vault, Coin & Cash and GL Accounts to be balanced daily.
• Have knowledge of all dual control procedures.
• Serve as a team member to accomplish company objectives and lobby and personal goals.
• Provide outstanding customer service for lobby and phone requests.
• Research and resolve client problems, acting as the customer liaison between other bank departments.
• Follow up with the client to assure resolution.
• Develop and maintain long-term relationships with clients.
• Actively participate in training programs to maintain and acquire additional job knowledge and skills.
• Assist in opening and closing the branch, following procedures set by corporate security.
• Comply with all department and company policies, procedures, audit guidelines, and regulations.
• Perform other miscellaneous duties as assigned.

Qualifications

• Strong math and problem solving skills.
• Excellent interpersonal and customer service skills with the ability to cross-sale products and services.
• Maintain confidentiality of client transactions and bank records.
• Team-oriented, possess a positive attitude and work well with others.
• Strong oral and written communication skills.
• Workstations
• Ability to operate standard office equipment, such as computer, calculators, and copier.
• Ability to prioritize; handle multiple tasks; and work independently.
• Strong organizational skills and detail-oriented with a high degree of accuracy.
• Thorough knowledge of bank operations, products, and services offered at the bank.
• Knowledge of banking laws and regulations including the Bank Secrecy Act.
• Bilingual in Spanish is Preferred

Supervisory Responsibilities

None

Education And/or Experience

• High School diploma or equivalent.
• Associates degree in business related field or two years related experience or a combination of education and experience.
• Experience working in an environment with individual and team goals preferred.
• Customer service experience required.

Computer And Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite
• IBS
• Salesforce
• Certificates, Licenses, And Registrations
• Notary License as needed by the branch

Pay Range

Pay range for new hires is generally $22.22 - $26.66 per hour. Eligible for overtime pay in compliance with Federal, State, and Local regulations.