Financial Services Representative - Holbrook

About the role

As a Financial Services Representative at Teachers Federal Credit Union in Holbrook, NY, you will be responsible for providing exceptional customer service to members, processing transactions, and maintaining member relationships.

Responsibilities

• Provide high-quality customer service to members through phone, email, and in-person interactions.
• Process loan applications, credit card applications, and other financial services requests efficiently and accurately.
• Maintain accurate and up-to-date member records and transaction histories.
• Respond to member inquiries and concerns promptly and professionally.
• Conduct regular follow-ups with members to ensure satisfaction and address any issues.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Requirements

• A high school diploma or equivalent is required.
• At least one year of experience in a customer service role is preferred.
• Strong communication and interpersonal skills are essential.
• Basic computer skills, including proficiency with Microsoft Office products.
• Ability to work flexible hours, including evenings and weekends, as needed.

Qualifications

• Excellent problem-solving and decision-making abilities.
• Ability to handle confidential information with discretion.
• Positive attitude and willingness to learn new products and services.

Skills

• Customer service orientation.
• Attention to detail.
• Effective verbal and written communication skills.
• Basic computer skills.

Benefits

• Paid time off.
• Vacation, sick, and personal days.
• Potential for advancement within the organization.
• Health insurance options.
• Retirement savings plan.

Pay

The salary range for this position is $18.00 - $25.00 per hour, depending on experience.

Schedule

This position offers flexible scheduling, including evening and weekend shifts, to accommodate the needs of our members.