Financial Services Representative- Fayetteville
About the role
Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services. Empower FCU Core Values: Fairness, Integrity & Honesty. Empower FCU Strategic Pillars: World-Class Employee Experience, Best-In-Class Member Experience, Growth for Impact, Shared Value in the Community. Empower Federal Credit Union offers excellent benefits including Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more! A World-Class Employee Experience: We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you. Be Yourself, Belong with Empower: The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success. Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.
Responsibilities
- 30% Product Knowledge & Cross-Selling: Engage with members to identify their needs and cross-sell relevant products and services. Exhibit expertise in a wide range of offerings, including deposit accounts, loan products, and corporate services. Educate members on the benefits of ancillary lending products such as life, disability, GAP, and MRC.
- 20% Member Service & Account Assistance: Welcome members and provide support for teller and platform functions. Demonstrate expertise in the Credit Union’s products and services, educating members on solutions that meet their financial needs. Open and