Financial Services Representative – Dublin Village Office

About the role

Full-time position currently available in Dublin Village, PA.

Responsibilities

• Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded.
• Takes personal initiative and is a positive example for others to emulate.
• Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
• Cross-sells deposit and loan products and refers customers to appropriate person or department.
• Performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day.
• Must be proficient in all aspects of the role of Financial Service Representative.
• Able to relate to other people beyond giving and receiving instructions.
• Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
• Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
• Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
• Assumes additional job-related duties as requested including the ability to work at any branch location.

Requirements

• Regularly required to stand for prolonged periods of time – all day if necessary.
• Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
• Required training and product knowledge must be completed within the first 6 months of employment.
• Ability to lift and maneuver 25-50 pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires basic reading, writing and arithmetic skills.
• Completion of high school, vocational training or equivalent.
• Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
• Must successfully complete Banking Fundamentals courses within the first 18 months of employment (grade of C or higher).
• Must fulfill re-certification requirements for FSR annually.
• This position may require compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
• Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

Skills

• Operate on-line FSR/teller terminal and/or Teller Cash Recycler (TCR) along with other standard office equipment, including a knowledge of (i.e. Outlook, Word, and Excel).
• Previous or current bank experience.

Schedule

Required availability of all operating branch hours which can include holidays and weekends.