Financial Services Representative - Bedford

About the role

As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling everyday transactions, educating on self‑service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well‑being day in and day out.

Responsibilities

• Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners.
• Delivers exceptional customer experience through every interaction by proactively engaging customers, asking relevant questions, responding to and anticipating needs, and delivering solutions that earn trust.
• Proactively identifies basic customer needs and generates high‑quality referrals to branch associates, internal partners, and external vendor partners to support financial goals.
• Utilizes bank resources to assist with resolution of basic or common account/customer issues and escalates unresolved issues while providing clear, accurate answers and timely solutions.
• Contributes to efficient branch operation by adhering to established processes, guidelines, and compliance directives.
• Actively participates in and supports the bank’s strategic plan to grow retail banking business.
• Meets or exceeds sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
• Owns career development by sharpening existing skills and learning new ones through training, coaching, and observations.
• Attends and participates in bank‑sponsored events to enhance visibility and contribute to customer acquisition.

Requirements

• High school diploma or equivalence required; some college a plus.
• Successful customer service and/or sales experience required.
• Previous experience in a retail bank or related industry preferred.
• Prior cash handling experience preferred.

Skills

• Intermediate customer service, verbal, written, and listening skills.
• Basic problem‑solving and critical‑thinking abilities.
• Intermediate collaboration and adaptability skills.
• Basic understanding of banking products and services.
• Basic prioritization skills.
• Basic proficiency with MS Office.

Physical Requirements

• Standing, walking, bending and stooping required.
• Ability to sit at a desk for long periods and use a computer.
• Occasional lifting or moving up to 25 pounds.
• May be asked to work supplemental hours periodically.
• Limited travel required occasionally during and after business hours.

Pay

Hourly Pay Range: $14.10 – $22.06 per hour

Benefits

Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.