Financial Services Officer - West Knoxville Branch

Essential Functions and Responsibilities

• Provides a high level of professional, courteous, and personalized service while building strong member relationships.
• Affords assistance and guidance to members with their financial transactions, open, maintain, and close consumer and commercial accounts; answers questions about products and services; collaborates with business partners to discover member solutions beyond the employee’s scope.
• Conducts meaningful member conversations to assess borrowing needs and recommends appropriate loan and ancillary products.
• Guides members through the consumer loan application process while identifying opportunities to deepen relationships.
• Adheres to established lending guidelines and clearly communicates loan decisions, including approval terms, denial reasons, payment options, and lending requirements.
• Affords assistance with a variety of teller transactions while providing accurate, efficient, and professional service.
• Maintains current knowledge of fraud trends and prevention practices to identify and mitigate potential risks.
• Processes transactions within established authority limits and policies and collaborates with coworkers to support branch operations and ensure a positive member experience.
• Maintains a high level of accuracy to minimize risk and support sound practices.
• Demonstrate a heightened awareness of physical security and member privacy by safeguarding confidential information and adhering to established security procedures.
• Remains vigilant in identifying potential security risks and takes appropriate action to protect members, employees, and credit union assets.
• Promotes and actively supports branch and credit union initiatives by participating in sales, service, and operational goals.
• Demonstrates a commitment to organizational objectives, contributes to team success, and fosters member engagement through consistent advocacy of credit union products, services, and community involvement efforts.

Experience

• Minimum 1 year of customer service and/or sales experience is required.
• Minimum 1 year of Lending experience is preferred.
• Minimum 1 year of financial services experience is preferred.

Education

• A High School Diploma or GED is required.

Other Skills Required

• Excellent written and verbal communication skills with the ability to effectively interact and make recommendations to all levels of the organization.
• Excellent organizational and analytical skills and reasoning ability.
• Working knowledge of Microsoft Office Suite.
• Strong customer service orientation.
• Must possess attention to detail and mathematical ability to perform very basic math skills.
• Must be people focused and work well with others.