Financial Service Representative (Remote- BC)

About the role

Cash Money, a subsidiary of Attain Finance, offers a unique opportunity for individuals seeking a fulfilling career in the financial services industry. With a strong emphasis on quality product offerings, genuine customer service, and robust operating systems, Cash Money is committed to fostering a dynamic and supportive work environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone or email.
• Guide customers through the application and approval process for payday loans and lines of credit.
• Promote financial products by clearly explaining terms, repayment options, and value-added services.
• Accurately process all transactions in compliance with company policies and regulatory requirements.
• Leverage internal systems and tools to support a seamless customer and sales experience.
• Meet or exceed performance standards, including dialer login time, call handling metrics, and quality assurance scores.
• Consistently achieve or exceed monthly sales targets and loan volume goals.
• Identify customer needs and recommend suitable financial products and services, including add-ons such as insurance and referral programs.
• Stay current with all product offerings and participate in cross-selling initiatives.
• Use performance dashboards to monitor KPIs and support action plans to address performance gaps.
• Collaborate with management on strategies to increase customer acquisition and brand awareness.
• Champion lead generation and follow-up processes to drive revenue and portfolio growth.
• Proactively follow up on leads and opportunities to maximize revenue generation.
• Maintain high standards of customer service, including resolving escalated concerns with professionalism and empathy.
• Conduct daily collection activities for delinquent accounts in a professional and empathetic manner, in accordance with company policies and procedures.
• Negotiate payment arrangements and ensure accurate documentation of all collection efforts.
• Track recovery performance and support efforts to improve customer repayment outcomes.
• Demonstrate active listening and empathy to build rapport and strengthen client relationships.
• Address escalated issues or disputes with a focus on resolution and preserving the client relationship.
• Monitor collection effectiveness and support efforts to improve repayment outcomes and minimize losses.
• Ensure all activities comply with regulatory and company requirements, including privacy, anti-fraud, and underwriting standards.
• Adhere to all audit, risk, data integrity, and workplace safety protocols.
• Escalate any compliance or risk concerns to appropriate internal contacts promptly.

Qualifications

• High School Diploma or equivalent (post-secondary education in Business, Finance, or a related field is an asset).
• Minimum 1 year of experience in customer service or financial sales.
• At least 6 months of experience in collections or repayment negotiations.
• Leadership or supervisory experience (minimum 6 months), preferably in lending or banking.
• Proven success in meeting or exceeding sales targets.
• Strong understanding of lending products, policies, and regulatory frameworks.
• Excellent communication, organizational, and time-management skills.

Hours of Operation

Monday – Friday 8:00am – 10:00pm, Saturday 9 :00am - 10:00pm, Sunday 9am-8pm

Position

Remote

Job Type

Full Time

Key Competencies

• Sales-driven leadership and initiative.
• Strong financial services acumen.
• Customer-first mindset and relationship-building skills.
• High level of compliance and operational discipline.
• Results-focused, adaptable, and team-oriented.

Hourly Rate

$20.00 to $24.00 CAD

Benefits

• Paid time off.
• Health benefits.
• Basic life insurance.
• Disability coverage.
• Optional voluntary life benefits.
• Access to the Employee Assistance Program.
• Emergency Relief Fund.
• Attain4All.
• Tuition Reimbursement.
• Leadership Development Program.

EEO Statement

Cash Money, dba Cash Money®, LendDirect®, and Heights Finance, is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works.