Financial Service Representative Harvey 5163

About the role

Join the extraordinary team at Jefferson Financial FCU, a division of Keesler Federal Credit Union. We offer a comprehensive range of benefits including medical, dental, and vision insurance, short and long-term disability benefits, and flexible spending accounts for health care and dependent care expenses. Employee and dependent life insurance, a 401(k) retirement plan with a 100% match on the first 5% contributed by you, paid leave, and tuition reimbursement are also part of our package.

Responsibilities

• Creates, opens, and processes new consumer & business member accounts and cross-sells services to members.
• Explains products' and/or services' value, benefits, features, rates, and fees to members.
• Conducts high-quality interviews with members and potential members to meet their needs using the AIDINC® system.
• Uses Opening Act (OA) system to create memberships, new accounts, and deposit services in Symitar.
• Builds and submits loan applications to Central Lending Decision Makers for a decision, and disburse loans under guidance.
• Represents the credit union professionally, providing prompt, efficient, and accurate service in processing transactions.
• Maintains up-to-date knowledge of credit union membership requirements, deposit products, services, loan products, and marketing campaigns.
• Opens and processes required documentation for various deposit accounts, including IRAs and CDs.
• Orders and statuses ATM and Debit cards through Card Creation Wizard or Card@Once.
• Handles ATM and Debit card disputes and fraud disputes.
• Maintains control of cash by double-counting all cash received and disbursed, or being diligent in dual control procedures.
• Verifies checks for deposit and ensures they are properly endorsed and deposited in accordance with credit union policy.
• Utilizes True Checks within guidelines.
• Provides account information to member account owners for consumer & business accounts.
• Works to resolve members’ concerns, complaints, discrepancies, and problems through available resources, KFCU computer systems, and product knowledge.
• Refers problems through the chain-of-command for resolution and tracks member concerns using Synapsys CRM.
• Completes quality consumer & business loan applications over the phone or in person, communicating loan decisions and advising borrowers on proactive steps.
• Ensures loan approvals are processed correctly and ensures the member and KFCU are fully protected.
• Provides insightful guidance and assistance to members through the AIDINC process, utilizing TMA behavioral styles.
• Strives to exceed goals set by the credit union regarding member service and sales of all products and services offered.
• Maintains proficiency in Symitar, COWWW, Synergy, Synapsys CRM, Outlook, Microsoft Office, Opening Act, and other necessary computer systems.
• Complies with all Federal regulations including BSA, OFAC, Red Flag Program, and REG CC.
• Identifies potential member service needs through The Member Advantage AIDINC® system and sells credit union products and services.
• Effectively uses TMA skills to open new products and services for membership and makes outbound phone calls to contact members.
• Maintains branch office equipment and supplies, assists in balancing the ATM and Night Depository, and performs miscellaneous duties as assigned.

Requirements

• A high school education or GED, with community college coursework preferred.
• One to three years of similar or related experience.
• Completion of Lending Class, New Accounts training, and Teller training through the KFCU Training Department.
• Ability to operate computer terminal, computer printers, calculator, fax machine, copier, telephone, fax machine, currency counter, and copier with accuracy and attention to detail.
• Outgoing personality, helpful member service attitude, and strong sales skills.
• Strong basic math skills, accuracy, and attention to detail.
• Knowledgeable of teller transactions relevant to the position.
• Confidentiality and dependability.
• Exceptional oral and written communication skills.

Qualifications

• Must possess ability to operate computer terminal, computer printers, calculator, fax machine, copier, telephone, fax machine, currency counter, and copier with accuracy and attention to detail.
• Must be knowledgeable of teller transactions relevant to the position.
• Must maintain confidentiality and dependability.
• Must have exceptional oral and written communication skills.

Skills

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.