Financial Service Representative (FSR) - Tulare Prosperity

RESPONSIBILITIES

• Greet new customers
• Interview customers to obtain information and explain available financial and deposit services, consumer services, and online banking services
• Discuss any limits, requirements, or fees associated with an account
• Refers prospects and customers to other areas of the bank for additional services
• Promotes strong customer and client interactions, build relationships, participate in cross-selling, and offer new products and services
• Collect initial account deposit and process for customer
• Rents safe deposit boxes and assists customers with safe deposit boxes
• Maintains customer branch legal files, including MSB accounts
• Ensures that all client information is confidential
• Orders checks and/or debit cards
• Complies and stays up to date with applicable laws and regulations through compliance online training
• Closes CDs, IRAs, and Safe Deposit Boxes
• Aids customers to complete consumer loan applications and forward applications to the appropriate department
• Completes Chex Systems verification on new accounts
• Answers questions in person or on the telephone and refers customers to other bank services as necessary
• Demonstrates good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
• May need to travel to another branch location to assist with coverage
• Participates in qualifying CRA activities
• Collects and reviews required documentation based on account ownership
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILL AND ABILITY

• Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees
• Advanced written and verbal communication skills for maintaining good relationships with customers and addressing concerns promptly to increase customer satisfaction
• Problem-solving skills for identifying and addressing customer concerns
• Detail-oriented, high degree of accuracy
• Multitasking skills for handling multiple clients and their accounts
• Excellent computer skills to enable the use of online programs account and record management

EDUCATION AND EXPERIENCE

• A high school diploma or GED equivalent is required
• Plus, two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions
• Banking industry knowledge including, Credit Cards, Debit Cards, Deposit and Loan Products for Consumers, Small Business, and Commercial Clients

WORK ENVIRONMENT

• This job operates in a professional office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines
• The noise level in the work environment is usually moderate

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is frequently required to stand; use hands to handle or feel; reach with hands and arms and talk or hear
• The employee is occasionally required to walk and sit
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision and the ability to adjust focus

AT-WILL EMPLOYMENT NOTICE

I understand that, if hired, my employment with Bank of the Sierra is at-will, meaning that either I or the bank may terminate the employment at any time, with or without cause or advance notice, so as long as the reason is lawful. By submitting this application, you understand and agree to the at-will notice.

Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.