Financial Service Representative (FSR) - Bakersfield Cal Ave

RESPONSIBILITIES

• Greet new customers
• Interview customers to obtain information and explain available financial and deposit services, consumer services, and online banking services
• Discuss any limits, requirements, or fees associated with an account
• Refers prospects and customers to other areas of the bank for additional services
• Promote strong customer and client interactions, build relationships, participate in cross-selling, and offer new products and services
• Collect initial account deposit and process for customer
• Rents safe deposit boxes and assists customers with safe deposit boxes
• Maintains customer branch legal files, including MSB accounts
• Ensures that all client information is confidential
• Orders checks and/or debit cards
• Comply and stay up to date with applicable laws and regulations through compliance online training
• Closes CDs, IRAs, and Safe Deposit Boxes
• Aids customers to complete consumer loan applications and forward applications to the appropriate department
• Completes Chex Systems verification on new accounts
• Answers questions in person or on the telephone and refers customers to other bank services as necessary
• Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
• May need to travel to another branch location to assist with coverage
• Participates in qualifying CRA activities
• Collects and reviews required documentation based on account ownership
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILL AND ABILITY

• Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees
• Advanced written and verbal communication skills for maintaining good relationships with customers and addressing concerns promptly to increase customer satisfaction
• Problem-solving skills for identifying and addressing customer concerns
• Detail-oriented, high degree of accuracy
• Multitasking skills for handling multiple clients and their accounts.
• Excellent computer skills to enable the use of online programs account and record management

EDUCATION AND EXPERIENCE

• A high school diploma or GED equivalent is required.
• Plus, two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions.
• Banking industry knowledge including, Credit Cards, Debit Cards, Deposit and Loan Products for Consumers, Small Business, and Commercial Clients.

WORK ENVIRONMENT

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
• The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is frequently required to stand; use hands to handle or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to walk and sit.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.