Financial Service Representative

About Money Mart

Money Mart is North America’s leading non-prime lender, dedicated to financial empowerment. With over 40 years of experience and more than 400 retail locations, we help customers achieve their financial goals through innovative loan products, check cashing, currency exchange, money transfers, and prepaid cards. We contribute over $500,000 annually to community initiatives supporting food security, housing, health, and emergency services. Our culture values diversity, inclusivity, and teamwork, fostering an environment where everyone can thrive and contribute their unique perspectives.

We are committed to responsible innovation, ensuring our AI and data-driven systems are safe, fair, and accountable in alignment with Canada’s Artificial Intelligence and Data Act (AIDA). Our focus is on strong data governance, transparency, and continuous improvement to promote equity and trust.

Responsibilities

• Deliver results on store profitability goals.
• Provide a quality customer sales experience through efficient execution of all customer transactions.
• Determine customers' needs and provide solutions that satisfy those needs.
• Handle cash and accurately enter transactions into the system.
• Contact customers over the phone with past due balances and negotiate payment terms and schedules.
• Complete all documentation accurately.
• Follow safety, security, and compliance requirements.

Requirements

• Sales-driven mindset.
• Minimum of one year of financial services and sales experience.
• Passion for customer service.
• Previous cash handling experience.
• High school diploma or equivalent.

Candidates with a current First Aid and CPR certification will be considered an asset.

Benefits

• Market-competitive pay.
• Monthly bonus potential based on operational success.
• Comprehensive medical and dental benefits.
• Competitive paid time off.
• Group retirement options.
• Education reimbursement program for career growth.
• Exclusive perks and discounts through Perkopolis.
• Free company services: cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted company services: foreign exchange and Koodo services.

Location

7401 NW 57th St