Financial Service Representative

About Us

Money Mart is North America's leading non-prime lender, dedicated to financial empowerment and bridging the gap between people and their financial goals. With over 40 years of experience and more than 400 retail locations, we offer innovative loan products, check cashing, currency exchange, money transfers, and prepaid cards. We contribute over $500,000 annually to community initiatives supporting food security, housing, health, and emergency services. Our inclusive culture values diversity, innovation, and teamwork, fostering an environment where everyone can thrive.

About the Role

This position is based at our 6643 West Taft Street branch. You will drive store profitability, deliver exceptional customer sales experiences, and provide tailored financial solutions. Daily responsibilities include handling cash transactions, negotiating payment terms with customers, and ensuring compliance with safety, security, and documentation requirements.

Responsibilities

• Deliver results on store profitability goals.
• Provide a quality customer sales experience through efficient execution of all transactions.
• Determine customers' needs and offer solutions that meet them.
• Handle cash and accurately enter transactions into the system.
• Contact customers with past due balances to negotiate payment terms and schedules.
• Complete all documentation accurately.
• Follow safety, security, and compliance requirements.

Requirements

• Sales-driven mindset.
• Minimum of one year of financial services and sales experience.
• Passion for customer service.
• Previous cash handling experience.
• High school diploma or equivalent.
• Bilingual (Spanish) preferred.
• First Aid and CPR certification considered an asset.

Benefits

• Market-competitive pay.
• Monthly bonus potential based on operational success.
• Comprehensive medical and dental benefits.
• Competitive paid time off.
• Group retirement options.
• Education reimbursement program for career growth.
• Exclusive perks and discounts through Perkopolis.
• Free company services: cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted company services: foreign exchange and Koodo services.

Our Commitment to Responsible Innovation

At Money Mart, we build innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with Canada's Artificial Intelligence and Data Act (AIDA), we ensure our AI and data-driven systems are safe, fair, and accountable. We prioritize strong data governance, clear communication, and safeguards to reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement. Joining Money Mart means contributing to a future-focused organization that values both innovation and integrity.