Financial Service Representative

About the role

Langley Federal Credit Union is currently hiring for a Full Time Financial Service Representative to work on-site from our Denbigh Branch, located in Newport News, VA. Provides members and potential members of Langley with impeccable service throughout our branch network, in person or over the phone. Uses consultative selling to offer financial products and services that meet or exceed members’ needs. Identifies opportunities to increase member engagement. Educates members on Langley products and services to improve members’ lives by helping them save, borrow, and spend wisely.

Responsibilities

• Utilizes consultative selling to offer financial products and services that meet or exceed members’ needs through outbound calling, relationship building, or in-person conversations.
• Answers Contact Center calls as needed after cross-training.
• Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
• Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
• Serves as a mentor and role model for all staff including providing on-site training.
• Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
• Cross-trains to work the teller line to assist as needed, following all policies & procedures.
• Assists members with all account and loan-related service needs, including offering financial advice to improve their financial well-being.
• Assists with Online and Telephone banking, including enrollment, general education, troubleshooting, and resetting passwords or security questions.
• Records every member interaction and follow up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
• Educates members on Langley products and services, making referrals to internal business partners.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
• Supports the day-to-day operations and efficiencies of the branch.
• Complies with all Credit Union policies and regulatory requirements.
• The ability to work at other branch locations as needed.

Qualifications

An associate degree or two years of sales or service experience advising customers when choosing between options or an equivalent combination of education and experience required. One year of financial institution experience is preferred.

Skills

Our Keys To Success include being a Service Champion, Langley Ambassador, Agile in Action, Team Driven, and Continuous Learner.

Benefits

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.
• Time Off That Matters, including Generous Paid Vacation, 13 Paid Holidays, and Paid Sick Time.
• Financial Security, including a highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option, company-covered short- and long-term disability insurance, complimentary Life Insurance, and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Pay

Targeted Pay Range: $17.64 - $21.78 based on qualifications and experience.