Financial Service Representative

About the role

Join Heights Finance, a leading consumer credit lender and proud member of the Attain Finance family, with over 50 years of expertise in providing credit solutions across the U.S. and Canada. As a Financial Service Representative, you’ll be at the heart of our customer experience—delivering exceptional service, building lasting relationships, and helping individuals secure the financial solutions they need. This role offers a chance to grow your career, make a difference, and be rewarded for your success in a dynamic, team-oriented environment.

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Qualifications

• Customer Focus: A genuine desire to help others and provide top-tier service in every interaction.
• Sales Mindset: Confidence in promoting products and services that meet customer needs.
• Strong Communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Problem-Solving Skills: Ability to think on your feet and offer creative solutions to customer challenges.
• Adaptability: Willingness to learn new systems and processes in a dynamic environment.
• Team Player: A collaborative spirit with a desire to contribute to team success.
• Educational Background: High School diploma or equivalent required; college coursework or degree is a plus.
• Industry Experience: Experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Work Location

5840 W Interstate 20, Ste 124 Arlington, TX 76017

Schedule

Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons.

Pay

The base hourly range for this position is $16.25 - $22.75. The actual base hourly offered will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

Benefits

• Paid Time Off, Medical, Dental, Vision, and other voluntary coverages starting day one.
• Participation in the company’s 401(K) program with company match, 30 days post hire, starting on the 1st of the month.
• Access to the Employee Assistance Program and Emergency Relief Fund.
• Diversity and Inclusion Council, Tuition Reimbursement, and Leadership Development Programs.
• Potential to earn through the Monthly Bonus Program.

Stories of Success

Ashley S., District Manager - Alabama

"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021—a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided."

Jessica W., Operations Trainer - United States

"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful, and the level of camaraderie amongst my peers was unparalleled."