Financial Service Representative

About the role

If you're seeking more than just a job, join Heights Finance and kickstart your career! Are you ready to make a difference in the world of consumer finance?

Responsibilities

• Deliver exceptional service, guiding customers through the loan process with care and professionalism.
• Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Follow all regulatory guidelines and company policies to protect customer information and company assets.

Qualifications

• A genuine desire to help others and provide top-tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• A collaborative spirit with a desire to contribute to team success.
• A high school diploma or equivalent required; college coursework or degree is a plus.
• Experience in customer service, sales, or consumer finance is preferred but not required—we'll train the right candidate!

Work Location

711 First Street, Kennett, MO 63857

Hours

Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons

Pay

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

Benefits

• Paid Time Off
• Medical
• Dental
• Vision
• Other voluntary coverages
• Eligible for the company's 401(K) program with company match, 30 days post hire, starting on the 1st of the month
• Access to the Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Leadership Development Programs
• Potential to earn through the Monthly Bonus Program

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works.