Financial Service Representative

About Us

Arkansas Federal Credit Union is the largest credit union in the state, emphasizing employee engagement and outstanding service for our members. We encourage innovation, challenge the status quo, and foster professional development to cultivate talent and leaders. With an open-door policy, we strive to make a difference in the lives of our team members, members, business partners, and communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to Work.

Benefits

• Pay up to $25/hour
• No weekend work
• Paid community involvement (up to 48 hours for hourly employees, unlimited for salaried employees)
• Medical, dental, vision, and life insurance
• Long- and short-term disability coverage
• 401(k) with employer match plus an additional pension plan at no cost to the employee
• Tuition reimbursement
• 4 weeks of paid time off plus 11 paid holidays in the first year
• Advancement opportunities
• Arkansas Federal Credit Union membership

Responsibilities

• Serve as an advocate and financial expert to help members achieve their financial goals using a proven methodology for meaningful conversations.
• Build positive relationships and earn member trust to retain long-term connections.
• Understand Arkansas Federal products and services to enhance the member experience, deepen relationships, and attract new members.
• Use a proven model to identify member needs and make financial recommendations.
• Perform member account maintenance.
• Guide and assist members and business partners through loan applications and other member requests.

Requirements

• Friendly, conversational, and trustworthy demeanor.
• Technologically proficient.
• Passionate and sincerely concerned for others.
• Knowledgeable of financial industry models and products.
• Minimum of 2 years of related customer service experience.
• High school diploma or equivalent.