Financial Service Representative

Overview

Working at Arkansas Federal Credit Union

Who We Are…

• Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team.
• The largest credit union in the state, emphasizing employee engagement and outstanding service for our members.
• We encourage challenging the status quo and bringing new ideas to every aspect of the organization.
• We have an open door policy from the top to the bottom, allowing professional development of our staff to cultivate talent and leaders.
• We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities.
• Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

What We Offer…

• Earn up to $25 /hr!
• No weekends!
• Opportunity to make a difference in the lives of our members, team & communities
• Learning and development opportunities
• Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
• Medical, dental, vision & life insurance
• Long- & short-term disability
• 401(k) with employer match plus additional pension plan at $0 cost to employee
• Tuition reimbursement
• 4 weeks paid time off plus 11 paid holidays in the first year
• Advancement opportunities
• Arkansas Federal Credit Union membership

The Role…

• As a Financial Service Representative, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals.
• You engage in meaningful conversations with members to better understand their financial needs.
• You serve members with the right products at the right time to help the member achieve financial success.
• You build positive relationships and earn member trust to retain long-term connections.
• You are responsible for understanding Arkansas Federal products and services to enhance the member experience, deepen relationships, and attract new members to Arkansas Federal.
• You use a proven model to identify members’ needs to make financial recommendations.
• You maintain member accounts and guide and assist members and business partners through loan applications and other member requests.

To Succeed, You Are…

• Friendly, conversational, and trustworthy
• Tech-savvy
• Passionate and sincerely concerned for others
• Knowledgeable of financial industry models and products with a minimum of 2 years' related customer service experience
• Educated with at least a high school diploma or equivalent

EEO Statement

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.