Financial Sales Representative I

About the role

The FSR is responsible for selling the bank's products and services to existing and new prospects. The FSR is responsible for the new accounts function of the Business Financial Center, identifies sales opportunities, makes appropriate referrals and meets or exceeds personal sales goals and achieves the bank's cross-sales goals.

Responsibilities

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to his or her job.
• Must be certified in the Financial Sales Representative Program and participate in the Sales Incentive Program.
• Opens new accounts and maintains existing accounts according to the established policies and procedures of the Bank.
• Consults with customers and prospects to identify products and services that will meet the customer/prospect financial objectives.
• Sell and cross sell bank products and services to existing and potential customers.
• Participate in all Center functions necessary to contribute to the achievement of the center earnings and growth objective.
• Encouraged to participate in various community and civic activities in the center service area to enhance customer relationships and attract new business.
• Telemarketing existing and potential customers for account servicing and additional sales opportunities.
• Aid in the management of the center sales and service efforts to ensure retention of existing relationships and growth of new relationships.
• Pursues the appropriate follow up for new and existing relationships within the Business Financial Center.
• Participates in sales meetings and training programs to obtain and refine product knowledge and selling skills.
• Ensures proper documentation requirements are met for all accounts maintained by the Business Financial Center.
• Utilizes Chexsystems and OFAC as a part of the new accounts opening procedures.
• Process and maintain accurate CIP information.
• Demonstrates a thorough working knowledge of the Bank's established policies and procedures.
• Commitment to teamwork and a focus on delivering The Citizens Experience.
• Actively participates in Products Knowledge and The Citizens Experience.

Qualifications

• High school diploma or general education degree (GED); and a minimum of one year of new accounts experience in a financial institution similar to ours.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.