Financial Relationship Banker - Midtown

About the role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and needs, and recommending appropriate banking products and services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on consumer deposit products and services.
• Proactively identify opportunities to grow customer relationships through sales processes, follow-up programs, outbound calling, and referrals.
• Refer customers to other bank areas to deepen relationships and build partnerships.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• Demonstrate proficiency in sales, customer service, relationship management, banking, communication, and presentation.
• Perform customer transactions accurately and efficiently, and balance daily.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales.

Schedule

This is a non-exempt position eligible for overtime pay. Specific work arrangements, including flexible or hybrid options, will be provided by the hiring team.

Applicants must be currently authorized to work in the United States on a full-time basis. Huntington will not sponsor immigration benefits for this position.