Financial Relationship Banker - Lexington Branch Mansfield, OH

About the role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Proactively identify opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking).
• Maintain knowledge of all products, services, technology and policies.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience, or military service in an administration, contracting, civil affairs or similar role.
• This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.

Qualifications

• Bachelor's Degree.
• 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience.
• Ability to build, deepen and retain relationships.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking services.
• Knowledge of consumer and business deposit products.