Financial Quality Assurance Associate - Control Manager

Finance Control Management within Consumer & Community Banking Controllers supports a robust control environment by collaborating across Consumer & Community Banking Finance & Business Management to identify risks early, design effective controls, and implement sustainable risk mitigation solutions.

Responsibilities

• Participate in QA reviews from end to end, including developing testing strategies, executing testing, and analyzing results.
• Execute testing on critical data elements relied on for external reporting.
• Obtain, organize, and evaluate supporting documentation, evidencing what was tested and how conclusions were reached so workpapers stand alone for secondary review.
• Identify exceptions and draft clear, supportable documentation for review leads and stakeholder discussions.
• Support risk-based planning and scoping through population review and analytics to identify anomalies and inform sample selection.
• Participate in walkthroughs with stakeholders and support audit-ready documentation.
• Collaborate effectively with a global team split between Columbus, Ohio, and Bengaluru, India.
• Drive consistency and efficiency in execution through strong workpaper hygiene and effective use of Excel/PowerPoint and evolving analytics techniques.

Requirements

• 3+ years related experience in financial services, with exposure to audit, quality assurance/testing, controls testing, controllership support, or operational risk disciplines.
• Strong analytical skills and sound judgment; ability to quickly understand requirements, evaluate evidence, and draw clear conclusions with appropriate supervision.
• Strong verbal and written communications, including the ability to produce clear, concise, audit-ready documentation.
• Proficient in Microsoft Excel and PowerPoint; comfortable working with large datasets and validating spreadsheet integrity.
• Ability to multi-task and manage/prioritize deliverables across multiple workstreams.
• Ability to build effective working relationships with internal stakeholders and collaborate across teams.

Qualifications

• BS in Accounting or Finance; CPA preferred.
• Knowledge of U.S. Regulatory and SEC reporting requirements, US GAAP, external reporting control concepts, and/or financial services and related CCB products.
• Familiarity with U.S. financial regulatory reports such as FR Y-9C, FR Y-14Q, and FFIEC 031.
• Prior internal or external audit experience in a public accounting firm, or similar preferred.
• Familiar with evolving data analytics technologies such as Alteryx, SAS, SQL, Python, etc.

Skills

• Policies, Procedures, and Regulatory Requirements: Learns JPMC policies, standards, and regulations, applies requirements based on business and product context with guidance, adheres to current policies, and understands how regulations relate to risk and control environment.
• Data Literacy & Automation Awareness: Reads and interprets basic data, learns analysis and automation techniques (including ML capabilities), identifies efficiency opportunities with guidance, communicates insights with support to ensure accuracy, and translates technical concepts to business value.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Pay

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies, and Control Governance & Reporting.