Financial Navigator-Full-Time-Days

Summary

Coordinates Cancer Center patients and assist with indigent drug programs, copay assistance programs, and drug replacement programs.

Major Job Functions

• Educates patients on how their insurance was processed for their services
• Ability to discuss co-pays, deductibles, and denials with patient
• Meet with each patient to go over assistance programs that are available for their treatment
• Coordinate with Oncology Social Work to ensure that patients who do not have insurance may qualify for Medicaid or other charitable services
• Coordinate with Pharmacy and Drug Manufacturers regarding Indigent Drug Programs for Cancer Center patients needing assistance
• Work with physicians to enhance their knowledge of what programs are available for the patient
• Track patient medications and copay assistance provided from Indigent Drug Programs and adjust charges from patient accounts accordingly
• Coordinate with Foundations for Co-Pay assistance for patients who may qualify
• Work with Patient Financial Services to assist patients with payment plans
• Provide monthly report to Financial Navigator Manager of all assistance for each month
• Other duties as assigned

Minimum Qualifications

Education And Formal Training

• High school diploma or equivalent required
• Associates degree in healthcare management or other related field preferred

Work Experience

• 1 year of experience in a hospital business office, financial planning department or physician office required

Knowledge, Skills, And Abilities Required

• Proficiency in reading, writing, and speaking the English language
• Excellent communication skills and confidence when speaking with Cancer Center patients
• Ability to perform independently diverse tasks with firm deadlines without sacrificing accuracy and quality
• Experienced in Windows, Excel, and Word
• Computer literate
• Ability to grasp new concepts quickly

Physical Requirements

• Ability to see and read reports and computer display terminals
• Manual dexterity to keypunch data via a keyboard
• Mobility to meet with management at their service area throughout the facility
• May require extended periods of sedentary work and extended working hours to meet stated objectives