Financial Management Services (FMS) Authorization Contract Specialist

Mains’l is seeking a Full-Time FMS Authorization & Contract Specialist to join our Financial Management Team. If you are passionate about problem solving and building relationships, this role is for you.

About the role

As a FMS Authorization & Contract Specialist you will collaborate across teams, partner with Regional Centers, and help improve processes that directly support the people we serve.

More than 1 million Americans currently self-direct their services, and this model continues to grow rapidly. Individuals in self-determination programs manage decisions about the services and supports they need to live independently including hiring and employing their own support workers. Mains’l partners with these individuals by providing Financial Management Services (FMS)—supporting payroll, vendor payments, and essential administrative responsibilities—so participants can focus on living the life they choose.

Learn more about self-direction here.

Responsibilities

• Own the authorization process from receipt through billing readiness, ensuring participant authorizations, contracts, and billing records are accurate, complete, and compliant.
• Partner with Regional Centers, Billing, Enrollment, and Operations to resolve authorization and contract issues, ensuring seamless participant onboarding and ongoing service changes.
• Review and reconcile billing information across multiple systems, proactively identifying and resolving discrepancies before they impact billing.
• Monitor renewals, reporting, and compliance, keeping stakeholders informed while helping maintain audit readiness and regulatory requirements.
• Drive continuous improvement by identifying trends, recommending process enhancements, and helping create efficient, high-quality workflows.
• Be a trusted resource by providing excellent customer service, supporting team members, and building strong relationships with internal and external partners.

Requirements

• Strong attention to detail and a passion for accuracy.
• Excellent communication and customer service skills.
• Experience managing multiple priorities and meeting deadlines.
• Comfort working with databases, Microsoft Office (Excel preferred), and learning new technology.
• Strong analytical and problem-solving abilities.
• Ability to work independently while collaborating across teams.
• 1+ year of experience supporting individuals in self-directed services.
• College degree preferred.

Benefits

• Health, dental, and vision insurance
• 401(k) with matching
• Life insurance
• Long-term disability
• Paid time off and sick time
• Education assistance
• And more!

Pay

$57,720.00–$62,192.00 (based on years of participant/self-directed services experience).

Schedule

Full-Time, Hybrid (In-office training, work time, and meetings held in Brooklyn Park, MN).