Financial Guide

About the role

Solarity Credit Union is seeking a full-time Financial Guide for our Member Contact Center located at our Moses Lake Branch. No prior banking experience is needed. We believe in hiring for culture and potential, providing all the training you need to succeed in the financial world. What matters most is your positive energy, eagerness to learn, and genuine desire to support others on their financial journey.

Responsibilities

• Welcome and assist members with warmth and care.
• Identify financial needs and recommend helpful products and services.
• Create exceptional experiences and lasting relationships.
• Ensure each member interaction is complete and impactful.
• Greet members with genuine warmth, whether in person or on the phone.
• Have meaningful conversations to understand member needs.
• Offer helpful solutions based on each member's situation.
• Follow through and follow up to ensure no question or need is left unmet.
• Document visits and balance transactions at the end of the day.

Requirements

• Experience in customer service or sales.
• Love connecting with people and providing outstanding experiences.
• Comfortable recommending helpful products and services (training provided).
• Bring a can-do attitude and genuine curiosity to every interaction.
• Enjoy being part of a supportive, team-oriented workplace.
• High school diploma or equivalent.

Bilingual in English and Spanish is a plus, but not required.

About us

We're more than a credit union—we're a team of people who care deeply about making a difference. Our values reflect who we are:

• Courage: You take ownership, support your teammates, and have the confidence to make thoughtful decisions—even when it's not easy.
• Impact: You're driven to make things better, challenge the status quo, and go above and beyond for both members and coworkers.
• Passion: You bring positive energy, a member-first mindset, and genuine excitement for helping others. You celebrate wins—big and small—and embrace change with enthusiasm.

Benefits

• Robust health coverage: low-cost medical, dental, vision, life, and disability insurance, plus employer contributions to your Health Savings Account (HSA).
• Generous paid time off, including vacation, sick leave, and 12 paid holidays each year.
• Retirement program with up to 6% employer match.
• Wellness support: access to an Employee Assistance Program (EAP), gym reimbursement, and wellness initiatives.
• Ongoing training and opportunities for career growth.
• A mission that matters: be part of a service-oriented team passionate about making a difference in members' lives.

Pay

Hourly pay range: $22.00 - $29.81