Financial Guidance Counselor (Loss Mit)

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency
• Avoidance of default by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined
• Accountability for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience
• Identify, assess, manage, monitor, and report risks of all types while operating within the Bank’s risk appetite
• Pursue resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention
• Overcome objections and employ conflict management strategies in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service

Requirements

• High School Diploma or equivalent required
• Minimum one-year collection experience, including knowledge of basic default timelines/procedures
• Knowledge of bank-owned, investor and insurer guidelines for consumer lending
• Excellent written and verbal communication, comprehension, listening and negotiation skills
• Ability to meet deadlines and work independently with medium level of supervision
• Strong analytical, problem solving and mathematical skills to be used in financial counseling, evaluation, and interpretation of complex information

Qualifications

• None

Skills

• Effective time management skills
• Multi-tasking ability
• Independent work capability

Benefits

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

Not specified