Financial Customer Service Representative
About the role
Join Empower as a Financial Customer Service Professional and help customers navigate their retirement savings with confidence. You'll receive paid training, robust benefits, and career development resources. It’s a great opportunity to grow your career while making a real impact.
Success profile
- Critical thinker
- Communicator
- Empathic
- Problem-solver
- Resilient
- Customer-centric
Career Path
- Financial Customer Service Professional
- Operations
- Service
- Service to Client Solutions
Responsibilities
- Work in collaboration with a team of associates and launch your financial services career in our call center!
- New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory.
- Partner with our team and clients to:
- Provide excellent service within our call center for our customers’ retirement savings accounts
- Educate and empower our customers without having to make cold calls or sales
- Communicate critical plan updates and changes
- Process contribution changes, loans, and withdrawals
- Process general account changes upon direction from the customer
Requirements
- Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday
- Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience
- Capability to work overtime as required based on business need
Qualifications
- Financial Services or call center experience
- A passion for providing quality customer service
- Desire to engage with customers over the phone
- Capability to adapt communication style while servicing our diverse customer base
- Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
Benefits
- Medical, dental, and vision
- Comprehensive coverage including FSA and HSA options that begin on your date of hire.
- Health and wellness programs
- 401(k)/retirement plans
- Family support
- Workplace flexibility
- Inclusivity and community impact
Pay
Base Salary Range: $39,700.00 - $54,550.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Schedule
Schedule: Full time