Financial Crimes Risk Management Program Enhancement Manager

About the role

The Program Enhancement Manager will oversee the development, refinement, and consistent application of procedures that help drive clarity, efficiency, and control across the Financial Crime Risk Management Investigations (FCRMI) function. The manager will also lead metric and reporting development to provide meaningful insights, track performance, and support informed decision-making.

Responsibilities

• Oversee the development, refinement, and consistent application of procedures that help drive clarity, efficiency, and control across the FCRMI function.
• Lead metric and reporting development to provide meaningful insights, track performance, and support informed decision-making.
• Focus on operational excellence, continuous improvement, and strong stakeholder partnership to identify opportunities to streamline work and enhance team effectiveness.
• Manage a team of professionals and supervisors to achieve business/operational objectives, maintain effective day-to-day operations, and deliver quality service and transaction processing consistent with business objectives.
• Provide guidance and direction to team members within own area of specialization and focus.
• Maintain effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives.
• Monitor service, productivity, and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist.
• Conduct investigations in the capacity of a working lead where cases have been specifically assigned, ensuring proper analysis and investigation standards are followed.
• Prepare applicable documents based on criminal and/or non-criminal proceedings.
• Collaborate with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary.
• Ensure investigations are professionally conducted and completed in a timely manner.
• Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place such as following up for corrective action where applicable.
• Maintain strong awareness of emerging trends and investigative techniques for own area of specialty.
• Represent the department on internal projects/committees for own specialized area as necessary.

Requirements

• Undergraduate degree or equivalent work experience.
• 5+ years of experience.
• Preferred qualifications include 3+ years of people management experience, CAMS certification or similar professional certificate (CFE, CFCS, etc.), experience developing metrics and reporting, and experience developing processes and identifying opportunities for process improvement.

Qualifications

• Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas.
• Integrates the broader organizational context into advice and solutions within own area.
• Understands the industry, competition, and the factors that differentiate the organization.
• Applies best practices to implement process, product, or service improvements.
• Acts as a subject matter expert within their own area of specialty or a resource for others.
• Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs.
• Contributes to setting standards within area of expertise.
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders.
• Uses advanced methods to contribute to new solutions and recommends standards against which others will operate.
• Impacts a range of functional programs and operations across own and related teams.
• Interprets guidelines, standards, policies, and results of analysis to inform decision making at senior levels.
• Leads projects and activities; may provide process and subject matter advice at senior levels.

Skills

• People management leadership.
• Hiring the best talent.
• Setting goals and developing employees.
• Managing employee performance and compensation decisions.
• Promoting teamwork.
• Handling disciplinary actions.
• Leading projects of moderately to complex risk and resource requirements.
• Contributing to setting standards within area of expertise.
• Solving complex problems.
• Using advanced methods to contribute to new solutions.
• Interpreting guidelines, standards, policies, and results of analysis.
• Leading projects and activities; providing process and subject matter advice.

Benefits

Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Pay

$72,280 - $108,160 USD

Schedule

40 hours per week