Financial Counselor, Salem Hospital

Job Summary

Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.

Essential Functions

• Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs
• Affords assistance to patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion
• Offers information to patients on costs, payment methods and alternatives to payments/financial assistance
• Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices

Qualifications

• High School Diploma or Equivalent required
• Associate's Degree in Financial Management preferred
• 1+ years of medical office experience preferred
• 1+ years of financial counseling preferred

Knowledge, Skills And Abilities

• Strong problem solving and analytical skills and proactive initiative
• Ability to work both independently and as part of a team
• Ability to maintain confidentiality
• Strong communication and customer service skills
• Proficiency with Microsoft Office
• Strong understanding of medical terminology as well as ICD-9 and CPT codes

Working Schedule

Monday and Friday remote, onsite Tuesday, Wednesday, Thursday.
Working hours 8-4:30p.
81 Highland Ave, Salem, MA

Additional Job Details (if Applicable)

Remote Type Hybrid
Work Location 81 Highland Avenue
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $19.81 - $28.30/Hourly Grade 3

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.