Financial Counselor- Remote

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate like EEO, legal, application instructions, etc. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - Intro: "Exceptional care starts with exceptional people..." etc. That's about the role/company. Could be "About the role" or maybe "About Ochsner". We'll put under

About the role

with paragraphs. - Responsibilities: The paragraph after "This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena." Then list of duties: reviewing all aspects of patient bill(s), collection of liability for upcoming procedure(s), collecting residual and past due balances, reviewing alternate options for benefit coverage for both medical and pharmaceutical services, securing authorizations, setting up fee arrangements, backfilling for coverage at other locations. Also ensures best patient experience via timely and accurate assistance. Then later there is a "Job Duties" section with bullet-like sentences: Promptly and courteously assists..., Serves as a liaison..., Ensures appropriate authorizations..., Plans, organizes..., Educates..., Provides Best in Class service..., Represents the organization..., Other related duties as required., Remains knowledgeable..., This employer maintains and complies with its Compliance & Privacy Program... etc. Also mention physical demands etc. But we need to separate responsibilities vs requirements etc. We need to identify sections: Requirements (Education Required, Work Experience Required). Qualifications maybe same as Requirements? The instruction says use headings for Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what content goes where. We have: Education Required - High School diploma or equivalent Preferred - Bachelors Degree Work Experience Required - 1 year of customer service, healthcare, or office experience Preferred - Previous Healthcare Billing/Collections/Customer Service Experience Knowledge Skills and Abilities (KSAs) - list: Must have computer skills and dexterity required for data entry and retrieval of patient information. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Must be proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard. Strong interpersonal skills. Ability to multi-task. Ability to perform effectively in a fast paced ever changing environment. Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations. Ability to work with minimal supervision and make independent decisions. Reliable transportation as may be required to travel to other facilities to fill in as needed. Thus we can put Education/Experience under Requirements or Qualifications. Usually Requirements = education/experience; Qualifications = KSAs/skills. But we have both headings available. We'll allocate:

Requirements

: Education and Work Experience.

Qualifications

: Knowledge Skills and Abilities (KSAs) maybe also include "Must have computer skills..." etc.

Skills

: Could be overlapping; but we could put specific skills like computer proficiency, communication, etc. However we already have KSAs. To avoid duplication, maybe we put KSAs under Skills, and Qualifications could be something else? But the posting doesn't have separate qualifications beyond KSAs. We could combine Qualifications and Skills, but instruction says prefer few substantive sections over many thin ones. So we could combine education/experience under Requirements, and KSAs under Skills, and omit Qualifications if no distinct content. But we need to include a section only when posting has real specific content for it. If we don't have distinct content for Qualifications, we omit it. Similarly Benefits, Pay, Schedule: posting does not mention benefits, pay, schedule. So we omit those sections. Thus we will have sections: About the role, Responsibilities, Requirements, Skills. Check if any other sections like "Physical and Environmental Demands" could be under Requirements? But not requested heading. We could include under Requirements maybe as part of "Requirements"? But heading list only includes those specific headings; we should not create other headings. However we could incorporate that info into Requirements or Skills as prose. But we must preserve all substantive information. We can include physical demands as a paragraph under Requirements or maybe under Skills? It's not a skill. Could be under Requirements as "Physical and Environmental Demands". But the heading is fixed; we cannot change heading name. We could still include that paragraph under Requirements heading even if not strictly education/experience; it's still a requirement. That seems acceptable. Thus under Requirements we will list education, work experience, and also physical/environmental demands. Now we need to format lists using

• for any list of duties/requirements/benefits. For prose use

  . Thus: - About the role: paragraphs (maybe two paragraphs). We'll combine intro sentences into

  . - Responsibilities: we have a list of duties (first paragraph after "This job is responsible...") plus the "Job Duties" list. We'll combine all duty statements into a

  • . Ensure we capture all duty statements. Let's extract duty statements: From first part: - reviewing all aspects of the patient bill(s) - collection of liability for upcoming procedure(s) - collecting residual and past due balances - reviewing alternate options for benefit coverage for both medical and pharmaceutical services - securing authorizations - setting up fee arrangements - backfilling for coverage at other locations - ensures the best patient experience is received through timely and accurate assistance (maybe a duty) From Job Duties: - Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call. - Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period. - Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided. - Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility. - Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives. - Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction. - Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently. - Other related duties as required. - Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. - This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. We could also include the physical demands but that's not a duty; we will put under Requirements. Now Requirements: Education Required - High School diploma or equivalent Preferred - Bachelors Degree Work Experience Required - 1 year of customer service, healthcare, or office experience Preferred - Previous Healthcare Billing/Collections/Customer Service Experience Physical and Environmental Demands: Sedentary Work - Exerting up to 10 pounds of force occasionally ... etc. We'll include as a paragraph maybe with

    but we could also list as

    • if we want to list each bullet. The instruction: Use
      • for any list of duties/requirements/benefits. So for requirements we can list each requirement as
      • . For education and experience we could list as items. For physical demands we could also list as items. Thus under Requirements heading we will have a
        with items: - High School diploma or equivalent (required); Bachelors Degree preferred - 1 year of customer service, healthcare, or office experience required; Previous Healthcare Billing/Collections/Customer Service Experience preferred - Sedentary work: exerting up to 10 pounds of force occasionally; may involve walking or standing briefly; normal routine involves no exposure to blood, body fluid or tissue but potential exposure may occur; incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms; occupational risk for exposure to all communicable diseases; possible exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste; risk level may increase depending on essential job duties. We could break into multiple items for clarity but it's okay. Now Skills heading: list of KSAs. We'll create
        • for each: - Computer skills and dexterity required for data entry and retrieval of patient information - Effective verbal and written communication skills; ability to present information clearly and professionally to varying levels of individuals throughout the patient care process - Proficiency with Windows-style applications (Word, Excel, Power Point) and various software packages specific to role and keyboard - Strong interpersonal skills - Ability to multi-task - Ability to perform effectively in a fast-paced, ever-changing environment - Ability to remain calm and professional in high-pressure/stressful situations regarding patient financial and medical conversations - Ability to work with minimal supervision and make independent decisions - Reliable transportation as may be required to travel to other facilities to fill in as needed Now we need to ensure we don't include boilerplate like EEO, equal opportunity, application instructions, etc. We removed those. Now we need to output only HTML fragment, no /, no markdown. Thus final HTML:

          About the role

          Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

          Responsibilities

          • Reviewing all aspects of the patient bill(s)
          • Collection of liability for upcoming procedure(s)
          • Collecting residual and past due balances
          • Reviewing alternate options for benefit coverage for both medical and pharmaceutical services
          • Securing authorizations
          • Setting up fee arrangements
          • Backfilling for coverage at other locations
          • Ensuring the best patient experience is received through timely and accurate assistance
          • Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call
          • Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period
          • Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided
          • Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility
          • Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives
          • Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction
          • Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolved timely, accurately, and efficiently
          • Other related duties as required
          • Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards
          • Maintains and complies with the Compliance & Privacy Program and Standards of Conduct,