Financial Counselor - Cust Svc & F CI

Position Summary

The Financial Counselor position at Lakeland Regional Health requires fundamental knowledge of the hospital's collection and financial policies, as well as other financial assistance options. The role involves understanding and managing the entire process from registration to billing.

Position Responsibilities

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and the community in a manner that values all people as uniquely created.
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Demonstrates responsible use of LRH's resources including people, finances, equipment, and facilities.
• Knows and adheres to organizational and department policies and procedures.

Essential Competencies & Skills

• Possess a genuine desire to help Lakeland Regional Health become an exemplary hospital in the community.
• Must have excellent customer service and communication skills with the ability to deal with patients and their families.
• Able to work independently, be attentive to detail, and maintain a positive attitude.
• Knowledge of medical insurance (Medicare, HMO, PPO, Commercial), hospital billing and collection process.
• Professional customer service skills.
• Knowledge of Medicare, Medicaid, HMO, PPO and Commercial guidelines.
• Working knowledge of Word and Excel.
• Excellent written skills and knowledge of FPL guidelines.

Qualifications & Experience

• High School or Equivalent.
• 2 years general patient accounting experience.
• Knowledge of Accounting Principles; analytical mathematical skills (preferred).
• 4 years general patient accounting experience (preferred).
• Knowledge of Medicare, Medicaid, HMO, PPO and Commercial guidelines.
• Working knowledge of Word, Excel and other Microsoft applications (preferred).
• AAHAM or HRMA certification (preferred).