Financial Counselor-Bilingual Required

Employment Type: Full-time • Day Shift

Position Highlights

• Competitive salary
• Benefits: Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)
• Flexible work schedules
• Career growth opportunities

Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD.

About the Role

Serve as a patient advocate on billing issues by assisting patients in finding the best way to finance their healthcare. Steward the hospital’s limited community benefit resources by implementing the financial assistance policy with fairness and accuracy.

Responsibilities

• Provide HCH financial assistance application with clear explanation of how to complete it.
• Receive applications and check for completeness; request additional documents from patients when necessary.
• Follow up with patients regarding pending items.
• Resolve patient billing concerns via telephone, correspondence, or in-person.
• Investigate problems and complaints, and initiate resolution in a professional and efficient manner.
• Process credit card payments for various hospital departments and record transactions as indicated by accounting procedures.
• Interpret clinical data sufficiently to determine eligibility for various programs.
• Apply excellent auditing and analytical skills for reconciliation of accounts.
• Interpret, read, and work from computer reports and spreadsheets.

Requirements

• High school graduate with three (3) years of experience in accounting and medical claims management, preferably in a hospital or physician’s office setting.
• Bilingual (English and Spanish).
• Knowledge of basic medical terminology.
• Thorough understanding of Medicaid, Medicare, and other programs that assist the uninsured in paying for healthcare services.
• Proficiency with Windows, Word, and Excel.
• Excellent verbal and written communication skills with the ability to articulate information clearly and concisely.

Pay

Pay Range: $18.78 – $26.29 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may vary based on location.

About Us

Holy Cross Health is a Catholic, not-for-profit health system serving more than 240,000 individuals each year from Maryland’s two largest counties—Montgomery and Prince George’s. We earn numerous national awards, clinical designations, and accreditations across a wide range of specialties for providing innovative, high-quality healthcare services. Holy Cross Health was named one of America’s 100 best hospitals.