Financial Counselor

Urology of Virginia is dedicated to improving the lives of our patients through exceptional urological care and service. With a long history of serving Hampton Roads and northeastern North Carolina, our team of board-certified urologists and skilled healthcare professionals is committed to providing comprehensive, high-quality care in a compassionate and patient-focused environment. Driven by our Core Values, we foster a culture of professionalism, teamwork, accountability, and excellence.

About the role

This role involves managing patient financial obligations, including evaluating potential liabilities, collecting copays, and working with front desk and surgical coordinators to ensure timely payments, particularly for large balances and surgical deposits. You will assist patients with financial options, negotiate payment plans, advocate for insurance claim resolutions, and track payment compliance while contributing to reports and special projects aimed at improving financial processes.

Responsibilities

• Work the daily schedules and evaluate potential patient financial liability. Send communication to the front desk staff for collection of balances and copays and monitor successful outcomes.
• Contact patients with large balances prior to their appointment to ensure payment for services.
• Work closely with the surgical coordinators to ensure collection of old balances, deductibles, and surgical deposits prior to the surgical hospital work-up appointment.
• Work with front desk staff to manage patients requiring implementation of payment agreements and scheduled reconciliation of medication costs.
• Meet with patients to discuss their financial situation. Offer financial options such as free clinics, pharmaceutical assistance, and research trials.
• Assist with daily phone calls.
• Collect information and process patient hardship applications. Ensure proper discounts for qualifying patients.
• Negotiate payment plan arrangements and monitor these payment plans for timely and consistent payments.
• Track patient payment compliance and seek/create opportunities for financial reconciliation of account balances to zero.
• Serve as an advocate for patients in conjunction with the billing department regarding insurance issues, claim refiling, and resolution of outstanding claims due to insurance problems.
• Prepare weekly/bi-weekly reports to Billing Management involving large balance accounts, non-compliant patients, and options available for patients to receive medically necessary care while reducing cost to Urology of Virginia.
• Participate in special projects, including VAS Reports for Concierge and quarterly, semi-annual, and annual reviews of procedures/processes for success.

Core Values

• People First – Delivers exceptional customer service by putting patients first, approaching challenges with a problem-solving mindset, and consistently demonstrating professionalism, compassion, and respect for everyone.
• Be Accountable – Consistently reliable and hard-working, demonstrating strong accountability and deep commitment to achieving responsibilities and goals.
• We Before Me – Collaborative team player who steps in to help first and actively encourages teamwork to achieve shared goals.
• Pursue Excellence – Expects, projects, and demonstrates excellence through consistent attention to detail in everything they do.
• Communicate Well – Consistently delivers clear, concise, and professional communication across all interactions.

Requirements

• Strong interpersonal communication and problem-solving ability.
• Two years of hands-on billing or collections experience within a physician’s office.
• Knowledge of third-party payers, medical insurance, benefits levels, and medical insurance claims processing.
• Understanding of medical terminology and excellent computer skills.
• Familiarity with carriers and services requiring authorization/referrals.
• Ability to multi-task and work in a fast-paced environment.
• Excellent customer service skills.

Preferred Qualifications

• Epic EHR experience.

Pay

$16.75–$19 per hour.